Thank you for choosing one of our products. We’re always trying to improve our service and our products, so your opinion is very important to us. Please take a few minutes to fill out this survey.
Name
Email Address
Phone Number - -
| Serial Number (last six digits of VIN required) | |
| Purchase Date: |
| Dealership Name: | |
| City: | |
| State: |
Please rate your RV for the following on a scale of 1 to 6, with 1 being the poorest and 6 being the best.
1 |
2 |
3 |
4 |
5 |
6 |
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| 2. | Condition at delivery | ||||||
| 3. | Overall quality | ||||||
| 4. | Interior fit, finish and detail | ||||||
| 5. | Exterior fit, finish and detail | ||||||
| 6. | Comfort and convenience | ||||||
| 7. | Overall value |
8. Would you buy this RV again? Yes No
9. Would you recommend this RV to a friend or relative? Yes No
10. How were you introduced to this product?
| a. | previously owned this brand | e. | recommended by friend | ||
| b. | advertisement | f. | web site | ||
| c. | RV show | g. | dealer | ||
| d. | saw at campground | h. | reputation |
11. What were the three most important reasons for choosing your new RV? Choose three.
| a. | reputation of manufacturer | f. | interior design | ||
| b. | recommendation of a friend/relative | g. | floorplan | ||
| c. | appliances/components | h. | warranty coverage | ||
| d. | construction | i. | sleeping capacity | ||
| e. | exterior design | j. | price/value |
12. Did you trade in another RV? Yes No
13. How did you finance this purchase?
| a. | cash | c. | bank/S&L/credit union | ||
| b. | cash & trade-in | d. | dealer arranged financing |
14. If your RV is a trailer or fifth wheel, how do you tow it?
a. car
b. SUV
c. pick-up 1/2 ton 3/4 ton 1 ton
15. What is your age group?
a. under 35
b. 35 - 44
c. 45 - 54
d. 55 - 64
e. 65 & over
Please rate the following on a scale of 1 to 6, with 1 being the poorest and 6 being the best.
1 |
2 |
3 |
4 |
5 |
6 |
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| 16. | Overall quality of the dealership that sold you your RV. |
Yes |
No |
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| 17. |
Did your dealer review your warranty? | ||
| 18. |
Did your dealer review your owner's manual for your RV? | ||
| 19. |
Did your dealer review your maintenance requirements? | ||
| 20. |
Did your dealer review your delivery check list? | ||
| 21. |
Did your dealer review your operating instructions for your RV's appliances? | ||
| 22. |
Would you buy another RV from this dealer? | ||
| 23. |
Would you recommend this dealer to a friend or relative? |
24. Please list any changes/improvements you would make to your RV.